Shipping & Returns

Shipping & Returns/Replacements:

Most orders are processed within 24hours and purchases are made available within 3-5 business day. Processing time of your order can vary from 3-14 days depending on product availability. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not include Saturdays, Sundays or federal holidays. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt. The rates vary country by country. In some cases, where downloadable are available you can receive your files directly through our website after payment confirmation. Downloads are solely for personal, non-commercial use. Copies of downloads can only be stored on computers or devices owned by the person or entity who purchased the download.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: Gift cards, Downloadable software products. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable), If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ewamiessentials.com.

Sale items (if applicable), only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable), we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ewamiessentials.com

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping: To return your product, you should send an email to info@ewamiessentials.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over N10, 000 or $50 internationally, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.